At Ola the Concept, we strive to provide a seamless shopping experience for our valued customers. We understand that there may be instances where you need to return or exchange a product, and we want to ensure that the process is convenient and hassle-free. Please read our return and exchange policy below to understand the guidelines and procedures:

1. Eligibility for Returns and Exchanges:

Products eligible for return or exchange must be in their original condition, unused, and with all original tags and packaging intact.
Some products, such as perishable items, personalized items, or items marked as non-returnable, may not be eligible for return or exchange. Please check the product description or contact our customer support for further information.

2. Return and Exchange Window:

You have 30 days from the date of delivery to initiate a return or exchange. After this period, we may not be able to accept returns or exchanges.

3. Return and Exchange Process:

• To initiate a return or exchange, please email [email protected].
• Provide the necessary details, such as your order number, order tracking number, product information, product photo, and reason for return or exchange.
• For returns, please securely package the product before shipping it back to us. 
• For exchanges, our team will provide instructions on how to proceed, including the availability of the desired product and any additional charges or refunds.

4. Refunds and Store Credits:

For eligible returns, refunds will be issued to the original payment method used during the purchase.
Please allow 30 business days for the refund to be processed and reflected in your account.
In some cases, we may offer store credits as an alternative to refunds. Store credits can be used for future purchases on our website.

5. Damaged or Defective Products:

If you receive a damaged or defective product, please notify us within 3 days of delivery. Our team will assist you in resolving the issue promptly, which may involve replacement, repair, or refund, depending on the nature of the product and availability.

6. Additional Notes:

Return shipping costs may be borne by the customer, except in cases of damaged or defective products. We recommend retaining proof of shipment for your records until the return or exchange is processed.
If you have any questions or need further assistance, please reach out to our customer support team. We are here to help you.

Please note that this return and exchange policy applies to purchases made directly from Ola the Concept. If you have purchased our products through authorized retailers or third-party platforms, please refer to their respective return and exchange policies.

We reserve the right to update or modify this policy at any time without prior notice. However, any changes will not affect the return or exchange requests made before the policy update.

Thank you for choosing Ola the Concept. We value your satisfaction and are committed to providing exceptional customer service.

The team at Ola the Concept